Support Address



+44 3333 449970


Labtrac Dental
17 The Downs
WA14 2QD



+1 (704) 334-8356


Suite 107
3426 Toringdon Way
NC 28277

Frequently asked questions

What is Labtrac?

Labtrac is a suite of software that is designed for Dental Laboratories. Labtrac will help you manage your business and improve quality and realibility of the work you perform.

It comprises of a set of modules that are provided as part of the core software or can be purchased as add-on packs. For a full list of features visit here.

How can I buy it?

Currently the software is purchased via our sales team and is paid for by direct debit. Future improvements will allow you to purchase the software online or via an App store.

Is it in the "Cloud"?

Our core software is not in the cloud, it is installed on one or more of the pc's in your office so your data is always on site.

We do have cloud services that use a copy of your data to give you the best of both worlds, giving you the reliability and confidence your data is where you need it when you need it, but also the power of online services without the need to purchase expensive infrastructure and bandwidth. For more details view our Features list.

I am a My{Dentist} approved supplier, will Labtrac help my invoicing?

We have a special corporate invoicing module that supports the IDH MyDentist requirements and those of other corporate groups. We have developed this in conjunction with IDH and will support all future changes and improvements.

What operating systems are supported?

Labtrac will run all modern Microsoft supported operating systems. For a full list see below:

  • Windows 8
  • Windows 10

We also have clients using Mac O/S running bootcamp or a virtualisation program, however performance and reliability cannot be guaranteed.

What happened to Windows 7 / XP / Vista Support?

Microsoft no longer supports Windows 7, XP and Vista and most insurance companies wont cover a Laboratory if they still use Windows 7 or XP. If you are still running on an old Windows version we recommend you get in touch to discuss an upgrade.

What are the hardware requirements?

  • Desktop PC
  • Internet access
  • Local network if more than one licence of the small business versions
  • Data backup facility (CD, DVD, USB memory stick)

All modern desktop pcs that support Windows 8 or 10 will work with Labtrac, if you have an older pc that you wish to use please get in touch to check it will pass the performance test.

Can I transfer data from an existing system?

Yes you can import data from a spreadsheet, so if you existing system provides some form of export facility you will be able to fill in the details and have the data imported in matter of minutes.

What will you do with my personal information?

See our Privacy Statement for details.

How do I know my data is secure?

We follow industry best practices and have enterprise-grade security measures to help protect your data. In addition, all communication between your computer and our online services takes place over an encrypted HTTPS connection.